"
×

Frequently asked questions

The basics

Why should I choose Chef Jeff Catering?

Chef Jeff Catering has been a trusted caterer for almost 20 years. Our focus is on providing excellent food and exceptional service. Our personal touch and flexibility set us apart. We go the extra mile to ensure your event is memorable, your guests are delighted, and you are stress-free.

What services do you offer?

We offer full-service catering (which can include rentals, linens, presentation components, and on-site support,) as well as drop off, pickup, and delivery.

What types of events do you cater?

We can do it all. From a multi-course romantic dinner for two to a wedding of 500. We’ve catered: weddings, anniversaries, vow renewal ceremonies, birthdays, graduations, themed events, business lunches, memorials, corporate events, brunches, church functions, holiday dinners, house parties and more. If you want food at your event we can help!

What area do you cater?

We serve the Twin Cities and surrounding suburbs.

How much notice do you need for a catered event?

We usually require at least three days’ notice for orders. During particularly busy seasons, more notice may be required. In the case of unanticipated events, such as memorials, we do our best to respond quickly. In the case of staffed events, we prefer to have a couple of weeks’ notice.  We can accommodate some last-minute requests.  We always recommend booking your event as soon as you decide to use us as your caterer.

When should I provide a final guest count?

We secure a “guaranteed minimum” guest count 2 weeks prior to the event. We can often accommodate small increases, closer to the event date.

What is your cancellation policy?

Please let us know as soon as possible if you need to cancel our services. Orders that are cancelled less than two full days before the scheduled event date will be charged 100% of the total invoice. This charge is to cover foods that cannot be used, labor, rental goods, and jobs we may have declined in order to accommodate your event.


Payment & Fees

What forms of payment do you accept?

We accept checks, cash and credit cards.

Do you require a deposit?

Our standard deposit is collected at the time of booking. For events between $1,000 and $5,000 the deposit is $500. For events over $5,000 the deposit is $1,000. We also require a 50% payment for events totaling $5,000 or more.

Are there service fees?

We apply an 8% service fee to wedding and corporate events, which serves to cover the extra overhead needed for these types of events.

What about venue fees?

Some venues come with extra fees applied to catering. Some of these are a flat rate, while others are a percentage of service costs. If you are in a venue that requires a catering fee, we usually have that in our system. Venue fees can be found at the bottom of your proposal in the subtotal section, along with taxes and gratuity.


The extras

There are no hidden costs. Our proposals are very transparent and thorough. Some food prices vary with seasonal availability and market prices. In all cases, we will make sure you understand exactly what you are paying for.

Do you do tastings?

We want you to love your meal and we offer open house tastings throughout the year. If you are interested in attending a tasting, please contact our wedding specialist, Lea, at lea@chef-jeff.com.

Are there labor charges?

The amount of labor depends on whether Chef Jeff Catering is needed onsite and the level of service required. Plated events will require more labor than a buffet or drop-off style event. Labor includes event servers, event leads and onsite chefs. Their time is clearly outlined in every proposal.

Do you provide bar service?

No, we can not provide or serve alcohol. If you have questions about having alcohol at your event please contact us. We have worked with several vendors. Our favorite and recommended vendor is With A Twist.

Is gratuity added?

We do not automatically add gratuities to catering orders. If you are interested in providing gratuity, your client coordinator can add a line item to your proposal or run an additional credit card payment. You can also connect with your event lead onsite at your event, to provide a tip in cash. Gratuities are shared equally among all who helped prepare and execute your event.

Can you accommodate food restrictions, allergens?

We can accommodate food allergies, dietary restrictions or diet preferences. It’s important that we know about these details in the planning process, to ensure we have time to acquire any specialty ingredients that may be needed.

How can I get a proposal?

Our client coordinators are available to discuss your event in more detail. With information about service style, menu, supplies and timeline, they can put together a detailed proposal for your review. You can also see general samples higher up on this details page.

Have more questions?

We’re happy to answer all of your questions and would love to discuss how we can make your event memorable! Send an email to info@chef-jeff.com.

Call Now Button